AREAS OF EXPERTISE
Service excellence is built by small details and a great attitude throughout the process of building the relationship with the client, from the moment of prospecting through to the ultimate goal of building loyalty.
Mandarina will analyze your business, identify opportunities and will work hand-in-hand with you to create and implement actions to enhance customer experience.
Planning and Start-ups
Mandarina will plan every step to transform your desired concept into an operation. We will support you in transforming your ideas into a concept and this concept into a concrete operation. We will design your brand, work with your architects to ensure the blueprints favour an optimized operation and great customer experience, create service standards and procedures and help you to build and train a great team to bring the concept to life.
Planning is fundamental for a new business’ success.
Intervention in Mature Operations
In order to remain competitive in a dynamic environment, even companies with mature operations must always be willing to innovate and change.
Whether you need an update to an existing process or just can’t seem to find a good solution to a current challenge, we are able to work on both urgent and long-term projects to assist you in problem resolution, creating innovation and achieving your goals.
THEORY BECOMES PRACTICE
Consulting and training work hand-in-hand for successful projects. This is why you will see that we offer training modules which are related to our consulting modules.
The client knows their business best. This is why we work closely with you to produce customized solutions which can be easily and successfully implemented and generate effective results.
Would you like to review your processes?
We implement processes and train your team.
Bestselling consulting modules:
- Customer experience diagnosis and enhancement action plan
- Design of service standards and procedures
- Development and optimization of processes to enhance customer experience excellence
- Analysis of blueprints and advice to the architect for an optimized operation and excellent customer experience
- Customer recognition programs
- Development of effective internal communication processes
- Implementing productive meeting processes
- Team re-modeling: chain of command, job descriptions and responsibilities
- Development of of behaviour based interviewing processes
- Designing feedback and performance review processes
- Implementing succession planning and internal promotion processes
- Development of up-selling programs
- Integrating sales and operations
- Development of content for training sessions and speeches
- Individual training for facilitators and presenters
- Graphic design, high-impact presentations, corporate identity and branding
Consult us for other desired topics.