Botanique Hotel & Spa

“Dear Cris:

A year after you finished your project with us, we would like to register that you were of great value for making a complex and sophisticated project stand, which now became the hotel with the most prizes in the history of Brazilian hotels. May this be a new phase for the Brazilian Hotel Industry’s self-esteem.”

Fernanda Ralston Semler / Owner

Shopping Cidade Jardim

“The behavior change was noticeable on our team’s day to day. Thank you, Mandarina Team, for showing a real ‘power’ when it comes to training.”

Fábio Augusto dos Santos / Guest Services Supervisor


“As Demarest’s Branding Project unfolds, we decided to undergo a cultural change in regards to the way our clients are served, overall for the reception desks, pantries and kitchen. For that, we trusted Mandarina, a company recognized in our market, with the mission of promoting the necessary change.

The process included a diagnosis, improvement propositions, and implementing of betterment measures that included organizational culture and reorganization of daily activities. After the work done by Mandarina, our teams are more confident, motivated and engaged. And this new behavior reflects positively on their day-to-day activities.”

Christiane Michaela Balluff / Marketing Director

Magic Village Resort

“One the best decisions we made for the Magic Village Resort, was hiring Mandarina Consulting to help us from the conception of the resort services to the formatting of resort operations. The whole team is spectacular, experienced, serious, focused and extremely committed. Mandarina’s impeccable work greatly exceeded our expectations.

Congratulations, Cris, for your professionalism and thank you very much for all your dedication to our project.”

Fábio Cardoso / General Manager – CND Homes

InterContinental Sao Paulo Hotel

“As hoteliers, the trainers were able to speak our team’s language, and for having knowledge of our reality, they could bring not only examples, but tips that are easy to put into practice.

There was a great balance between examples and activities tailored towards the group, as we had built very heterogeneous groups for the training sessions.”

Carolina Febronio – Front Office Manager


“We hired Mandarina to help us organize internal processes and responsibilities,but they delivered a lot more than this! Mandarina performed a total immersion in our world, and together we diagnosed the main points to be worked. At many points, our needs changed and they managed to adapt the time and budget that we had set when the project started.

All was tailored to our needs and the best part is that our team was involved during the entire process. It was a collective construction that makes it all flow beautifully today at Mamusca. The entire team learned a lot and we took great steps in a short period of time.”

Elisa Roorda – Mother of Nina and Sofia / Partner of Mamusca